Terms & Conditions

These terms and conditions govern your use of our website and by using our site you are agreeing to them. If you do not agree to these terms please leave immediately.

We may revise these terms and conditions at any time and so you should check here regularly. Your continued use of the website after any change has been made is your acceptance of the change.

Our use of your personal information will be in line with our Privacy Policy.

Methods of Payment: We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron.

Delivery: We will normally send your order to you within 7 working days. We will contact you if we are unable to deliver your chosen product(s) within this time.

Credit Card Security: Card payments are all sent straight to Secure Trading and kept on their server which is recognised as 100% PCI compliant.

Contacting us: If you need to contact us, please email us on info@tracklements.co.uk. Alternatively, you can call us on 01666 827 044 (International: +441666 827 044) or fax us on 01666 827 040

Returns Policy: If any product reaches you in less than perfect condition, please call us to arrange a replacement and return of the product.

Promotions: Promotional codes are limited to 1 per person.

Damson Jelly mail order promotion: Valid with all mail orders made on the Tracklements website between the 31st March-30th April. Minimum 6 jar order applies. A 250g jar of Fruity Damson Jelly will be automatically added to orders and will not appear in checkout or on the order confirmation. No code is required. 

Virus protection: We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

The Tracklement Company Ltd. reserves the right, at any time and without prior notice, to remove or cease to supply any product contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Prices, and details, of products (and any offers) posted online are subject to change without notice.

All products and services are subject to availability and we give no guarantee in this regard.

Trade orders:  Ownership of goods does not pass until all monies due have been recieved. Payment is due within 30 days of receipt of goods. We reserve the right to surcharge invoices as the law allows, and to withhold orders in the event of non-compliance.

Trade promotions: All trade promotions are subject to change at any time. Triggers on promotions when, for example, a customer orders "over 16 cases" is only applicable if all cases/tubs have been ordered at the same time. Promotions are only valid online on www.tracklements.co.uk and not on orders placed over the phone, via email or via third party websites. March Trade promotion: Not valid in conjunction with any other promotion or discounts applied. Applies to one order only. Tracklements have right to change promotion at any time.

Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the permission of their respective owner(s).

We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

Unless otherwise specified, the products described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others may be subject to additional postage fees. The Tracklement Company makes no representation that any product referred to on the website is available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Click here for full competition terms & conditions.

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

This website is the property of The Tracklement Company Limited. Whitewalls, Easton Grey, Malmesbury, Wiltshire, SN16 0RD. Registered in England with company number 1448588. VAT registration number: 328 2414 71.