Delivery & Returns
- Delivery cost is £3.50 (added at the checkout) for orders with a value between £15.00 and £34.99
- Delivery is free over £35.00
- There is a £15 minimum order
How much is delivery?
Delivery within the United Kingdom, excluding the Highlands and Northern Ireland, is £3.50. Please phone us on 01666 827 044 if you would like to find out a price for having an order delivered to the Highlands or Northern Ireland.
When will I receive my order?
We will normally despatch your order within 2-3 working days on a next day courier. We will contact you if we are unable to deliver your chosen product(s) within this time. Please note: from the 21st December until the 2nd January we're closed for Christmas. If you place an order within this time, we'll process it as quickly as possible when we're back in on the 2nd January. We use a next day courier as standard and endeavour to get your order out as quickly as possible.
Where do you deliver to?
We deliver anywhere in the United Kingdom.
Do you deliver overseas?
We can deliver overseas, however, please be advised that the delivery charge will be more than the £3.50 stated for UK delivery. Please phone us on 01666 827 044 if you would like to find out a price for having an order delivered outside the United Kingdom.
What happens if I need to return a product?
It doesn't happen very often but if any product reaches you in less than perfect condition or we've got a bit excited and sent you the wrong product, please just call us on 01666 827 044 to arrange a replacement.
We'd always prefer to replace any damaged products so you can enjoy Tracklements with your next meal, however it you'd prefer a refund, simply let us know. We'll refund the full cost of the jar(s) which were damaged via Secure Trading back onto the card with which you paid.
Alternatively, return your item along with your contact details to:
The Tracklement Company Ltd