What information do we collect?
We generally collect personal information (e,g. name, email address, phone number, address, other relevant information (e.g. date of birth) and certain demographic information on you). Ordinarily this information will be provided directly by you and we take reasonable steps to ensure this information is kept relevant and up to date. Occasionally we’ll receive this information if you have entered a competition on an affiliate’s website. However we’ll only ever be passed this information if you’ve explicitly given permission for this to happen.
What do we do with the information we collect?
Primarily we use your personal information for the purpose of fulfilling your orders, managing your account and dealing with queries.We will also use your contact information for marketing purposes, to send you details of new products, relevant offers and promotions, send you recipes and other information which we think you’ll be interested in. You can object to this at any time.If we run a competition on our website or social media with an affiliate brand, we’ll always ask you for your explicit consent that you’re happy for us to give your details to another company. We’ll never pass on your information without your consent.
On what basis do we process your information?
Generally, we process your information as required to fulfil our contract with you. In the case of direct marketing, we generally process your data for this purpose on the grounds of legitimate interests (for direct post or phone calls) or consent for electronic marketing purposes.
How long do we hold your information for?
If you have ordered from us, we will generally hold your personal information for seven years from the date of your last order. In the case of direct marketing, if you haven’t opened or acted upon a communication (e.g. email) within a timeframe we deem acceptable, we will remove you from our database or contact you to ask if you still have an interest in wanting to hear from us.
How do I control my personal data?
You can control your personal information in a number of ways, including asking us to correct or update your personal information at any time. In the case of direct marketing, you can object to this at any point by contacting us and we will remove you from any future communications (either through one means of marketing or, if you wish, all direct marketing).
If you wish to withdraw consent you have previously given, or give consent where you have previously denied it, please just contact us. You can contact us at any time by writing to us at Tracklements, Whitewalls, Easton Grey, Wiltshire, SN16 0RD, emailing us at firstname.lastname@example.org or phoning us on 01666 827 044 (office hours are Mon-Fri, 9am-5pm).
Please visit https://www.tracklements.co.uk/privacy or call us on 01666 827 044 and we’ll post you a copy.