Delivery information

  • Delivery cost is £3.95 (added at the checkout) for orders with a value between £15.00 and £34.99, and is free over £35.00 for orders in Mainland UK. Please see our rates for other areas below.
  • There is a £15 minimum order

How much is delivery?

Delivery within Mainland UK is £3.95.

Delivery to Northern Ireland is £9.50.

Delivery to Isle of Man is £12.00.

Unfortunately we can’t offer delivery elsewhere but we are currently looking into making this possible.

When will I receive my order?

We will normally despatch your order within 2-3 working days on a next day courier. We will contact you if we are unable to deliver your chosen product(s) within this time. Please note: from the 21st December until the 2nd January we’re closed for Christmas. If you place an order within this time, we’ll process it as quickly as possible when we’re back in on the 2nd January. We use a next day courier as standard and endeavour to get your order out as quickly as possible.

Where do you deliver to?

We deliver anywhere in Mainland UK, Northern Ireland and Isle of Man but are working on extending this.

Do you deliver internationally?

We only deliver to Mainland UK, Northern Ireland and Isle of Man, however we are available through wholesalers in some countries. Have a look at our Worldwide Stockist page to see if we are available near you.

Returns information

What happens if I need to return a product?

It doesn’t happen very often but if any product reaches you in less than perfect condition or we’ve got a bit excited and sent you the wrong product, please just call us on 01666 827 044 to arrange a replacement.

We’d always prefer to replace any damaged products so you can enjoy Tracklements with your next meal, however it you’d prefer a refund, simply let us know. We’ll refund the full cost of the jar(s) which were damaged via Secure Trading back onto the card with which you paid.

Alternatively, return your item along with your contact details to:

The Tracklement Company Ltd
Whitewalls
Easton Grey
Wiltshire
SN16 0RD