Delivery information

  • Delivery cost is £3.95 (added at the checkout) for orders with a value between £15.00 and £34.99, and is free over £35.00 for orders in Mainland UK. Please see our rates for other areas below.
  • We have a £15 minimum order to help keep our carbon footprint low and to  allow us to use eco-friendly packaging.

How much is delivery?

Delivery within Mainland UK is £3.95.

Delivery to Isle of Man is £12.00.

Delivery to Northern Ireland is £9.00.

Unfortunately we can’t offer delivery elsewhere but we are currently looking into making this possible.

When will I receive my order?

We will normally despatch your order within 2-3 working days on a next day courier (excluding Bank Holidays). We will contact you if we are unable to deliver your chosen product(s) within this time. We use a next day courier as standard and endeavour to get your order out as quickly as possible.

Where do you deliver to?

We deliver anywhere in the UK (including Northern Ireland) and Isle of Man but are working on extending this.

Do you deliver internationally?

We only deliver to the UK (including Northern Ireland) and The Isle of Man, however we are available through wholesalers in some countries. Have a look at our Worldwide Stockist page to see if we are available near you.

Returns information

What happens if I need to return a product?

It doesn’t happen very often but if any product reaches you in less than perfect condition or we’ve got a bit excited and sent you the wrong product, please just call us on 01666 337900 to arrange a replacement.

We’d always prefer to replace any damaged products so you can enjoy Tracklements with your next meal, however it you’d prefer a refund, simply let us know. We’ll refund the full cost of the jar(s) which were damaged via Opayo back onto the card with which you paid.

Alternatively, please return your item along with your contact details to:

The Tracklement Company Ltd
Easton Grey
SN16 0RD