These terms and conditions govern your use of our website and by using our site you are agreeing to them.

We may revise these terms and conditions at any time and so you should check here regularly. Your continued use of the website after any change has been made is your acceptance of the change.

Our use of your personal information will be in line with our Privacy Policy.

Methods of Payment: We accept Visa, Visa Debit, Mastercard, Maestro and Visa Electron.

Delivery: We endeavour to send you your order as quickly as possible. We will normally send your order to you within 7 working days (or earlier where we can). We will contact you if we are unable to deliver your chosen product(s) within this time.

Credit Card Security: Card payments are all sent straight to Secure Trading and kept on their server which is recognised as 100% PCI compliant.

Contacting us: If you need to contact us, please email us on Alternatively, you can call us on 01666 827 044 (International: +441666 827 044) or fax us on 01666 827 040

Returns Policy: If any product reaches you in less than perfect condition, please call us to arrange a replacement and return of the product.

Promotional codes: Promotional codes must be used online and by the specified date. The offer is as stated on the communication you receive. It is not valid on trade orders unless specified. Only valid for use at We reserve the right to cancel or change the promotion at any time without prior warning and without notification. Promotional codes do not effect minimum order requirements.

Tracklements have the right to refuse or withdraw promotions at any time and without given warning.

Minimum order: Due to the cost of involved in offering a mail order service it is necessary for a minimum order to be in place. Minimum order is £15.

Virus protection: We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

The Tracklement Company Ltd. reserves the right, at any time and without prior notice, to remove or cease to supply any product contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

Prices, and details, of products (and any offers) posted online are subject to change without notice.

All products and services are subject to availability and we give no guarantee in this regard.

Details of Terms and Conditions for Trade customers are detailed on our Trade pages.

Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the permission of their respective owner(s).

We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.

Unless otherwise specified, the products described in this website are available only to UK residents (excluding the Channel Islands and Isle of Man). The information on this website is not directed at anyone other than UK residents and applications from others may be subject to additional postage fees. The Tracklement Company makes no representation that any product referred to on the website is available in other locations. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Click here for full competition terms & conditions.

July Anniversary Stoneware Jar Promotion 

For website spends exceeding £50 you will be offered a free Anniversary Stoneware Jar with your order. This promotion will be run until 31st July 2020 and will be whilst stock last.

During 16/01/21 – 17/01/21 all postage on the website will be free of charge. This is only valid for the weekend and any orders after midnight 17/01/21 will be £3.95 for mainland UK. The £15 minimum spend on the website still applies.

Lovely Loyalty Points T’s and C’s
The promotion is only open to UK Mainland residents aged 18 or over. Purchase is necessary and internet access is required to participate.
To participate, register at and create an account. This is free but will require your name and contact details. For every £1 spend on the website, you will receive 1 Lovely Loyalty Point. This will be noted on your Account>Loyalty and Rewards. Through the loyalty scheme, you can receive the following products whilst stocks last:
• 100 Points – Tea Towel and Jute Bag
• 100 Points – Stoneware Anniversary Wholegrain Mustard and Jute Bag
• 150 Points – Recipe Book and Jute Bag
• 150 Points – Cheeseboard, Peter’s Yard Crackers and Jute Bag
• 200 Points – Apron and Crackers
More rewards may be added/removed so for the avoidance of doubt, any reward shown on the Lovely Loyalty Points page will be eligible for the loyalty scheme. Rewards are valid for 1 year. Lovely Loyalty Points can only be gained through buying on the Tracklements website when logged into an account. If you are not logged in, Tracklements are unable to add the points after your order. The colour of the tea towel varies, and you may not choose which colour you’d prefer.
The value of the rewards is at the discretion of the Promoter and may vary. All rewards available to an account holder will be stored and available for display on the Account>Loyalty Scheme page.
The Promoter: The Tracklement Co. Ltd, Whitewalls, Malmesbury, SN16 0RD

These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.

This website is the property of The Tracklement Company Limited. Whitewalls, Easton Grey, Malmesbury, Wiltshire, SN16 0RD. Registered in England with company number 1448588. VAT registration number: 328 2414 71.